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A small number of iPod Nano screens are cracking and scratching.
No kidding.

Complaints that iPod nanos scratch and crack with irksome ease has prompted Apple Computer to offer to replace defective screens on the music players, company officials confirmed Wednesday.

Sales have been strong, and complaints about scratching rife, since the nano model was unveiled by the Silicon Valley company three weeks ago at a theatrical press conference in San Francisco.

“My dog’s chew toys get less scratches than using my nano for three hours in my pocket,” Jarad Spatola wrote in one of many online discussion groups excoriating Apple for evidently using flimsy material in the product.

The display screen of Lee Ju-Sun’s nano shipped to him from Shenzhen, China, scratched after he put it in his pocket the first day he had it, he explained online.

Ironically, Apple president Steve Jobs introduced the nano by plucking it from the coin pocket of his jeans at the September 7 press conference.

“The nano is designed superbly; I couldn’t ask for anything more,” Lee wrote. “But, in regards to scratch resistance, it is very low in quality.”

Trouble with screens cracking or easily scratching has affected less than a tenth of a percent of the iPod nanos the company has shipped, Tom Neumayr of Apple said.m

“This is a real but minor issue involving a vendor quality problem in a small number of units,” Neuayr said. “It is not a design issue.”

Anyone with a nano with a defective screen should contact “Apple Care” and “we will replace it,” Neumayr said.

~TheAge.com.au